TERMS AND CONDITIONS

GENERAL INFORMATION

We provide guide services, excursions, program planning and other related services in Finland. Our
coordination team has all the local knowledge, experience and contacts to put together any kind of
excursions or services. Once you provide us with the details of your request, we will send you a confirmation
and take responsibility on everything. We will do our best to answer your inquires within 24 hours.
All our products can be customized. Extra services such as transport, restaurant services and activities can
be added to the product. If you want to do something special we can create a tailor-made experience
according to your requirements.

These Terms and Conditions form the basis on our processes. The purchase of any travel services offered
by Wildgreenfinland Oy constitutes a contractual arrangement between the person making the booking and
Wildgreenfinland Oy, and represents acceptance of Wildgreenfinlands Terms and Conditions described
here. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.
If you are booking for persons other than yourself, you warrant that you have the authority to do so. The
booking Terms and Conditions will also apply to all the other members of the party and you are responsible
to ensure that all payments are made on behalf of all members of the party. As an individual booker, you
need to be at least 18 years of age to be able to make a booking.

BOOKING PROCEDURE

Order is any documentation in written form, from the Customer to Wildgreenfinland to make a booking. Order
Confirmation is any documentation from Wildgreenfinland to the Customer including prices and
specifications of the services and confirming the availability of the ordered services.
When the booking is confirmed, Wildgreenfinland will send customer an email with further instructions of
payment. Customer will receive all necessary information when booking procedure is completed

TERMS OF PAYMENT

Payments are handled by invoice which is sent to the customer. For all bookings made within 30 days prior
to service, a full payment must be made at the time of the booking.

SERVICES AND PRICES

The given price include VAT according to the Taxation Laws and Regulation of Finland. Wldgreenfinland
reserves the right to change the prices in case of any unforeseen increases in costs beyond the control of
Wildgreenfinland.

CANCELLATION

A cancellation must be sent to Wildgreenfinland in writing, by e-mail and refer to your booking information,
and need to be confirmed by Wildgreenfinland in order to be valid.
All changes or alterations to be made to the reservation shall be made in writing by e-mail.

CANCELLATION CHARGES FOR INDIVIDUALS

Time of cancellation for individual traveller(s):
2 weeks (14 days) and more than 1 week (7 days) 50%
1 week (7 days) and more than 72 hours 75%
72 hours ´notice and less or no show 100%
If a service that has been confirmed unconditionally is cancelled by Wildgreenfinland, Wildgreenfinland shall
make every effort to provide similar alternative arrangements without additional costs. Should those
alternatives not be to your satisfaction, a full refund will be made of the amount paid.
The counting method for cancellation charges excludes the day of arrival and starts on the date when we
receive written notice of cancellation, or on the date upon which your cancellation is treated as occurring
because of non-payment. A week is seven days.

CANCELLATION CHARGES FOR GROUPS

The confirmed program can be canceled or changed without charge 14 days before the program. If
cancellation is made 7 to 13 days before the start of the program, 50% of the price will be charged. Any
cancellations made less than 7 days will be charged as reimbursement costs for the entire program price.
Wildgreenfinland Oy has the right to cancel the booking in case of force majeure.

LIABILITY

Wildgreenfinland shall exercise pro-activity, contingency, due diligence and appropriate health and safety
measures in accordance with the laws and regulations of Finland and Finnish standards of recommended
practices of program services at all times when delivering offered services under these terms and conditions.

FORCE

Neither Party shall be held liable for any default, damage or loss due to a condition force majeure or to
unreasonable impairment of the Party ´s operations due to similar cause. If encountered a force majeure
condition, the Party shall immediately notify the other Party in writing thereof, and shall keep the other Party
fully informed of the continuance of the force majeure condition and of any relevant change of circumstances
whilst such force majeure continues. When encountered a force majeure conditions Parties shall also take all
reasonable steps available to it to minimize the effects of the force majeure on the performance of their
obligations under this contractual relationship.

SEVERABILITY

If any part, term or provision of these terms and conditions is partly or wholly held invalid, illegal or
unenforceable, the validity or enforceability of other provisions, extent part and remainder of these terms and
conditions shall remain in full force and effect.

SPECIAL NOTES

Any medical conditions (such as diabetes, heart disease, anaphylaxis or epilepsy) or other related issues
which could influence trip should be informed to the Wildgreenfinland or to our responsible guide before the trip. Also traveller should take possible personal medication packed in certain package, for example water-
proof package.

Wildgreenfinland reserves the right to cancel the trip, if traveler is under the influence of alcohol or drugs.
For outdoor tour, traveler shall wear proper outdoor clothing depending on the weather. Take shoes that are
good for walking on small paths and forest (specially hiking trips).
The price includes tour operator third party liability insurance. We strongly advise that participants to follow
the guide instruction, and also have a travel or recreational insurance which covers the activity.

Zero distance to authentic Finland

We will help to make your business visit or study, fair or holiday trip into an unforgettable experience.

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